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Helpdesk on car exhaust


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#1 Saint Billinge

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Posted 19 November 2012 - 06:05 PM

Our Stu's car exhaust came loose, resulting in a crack. Being under warranty, he took it back to the garage for fixing which they said they would. However, they have just welded the crack and then welded it back on. From having a new exhaust, it is now a "patched" up one. The garage says this is what they normally do. If so, is our Stu in order to ask for a guarantee for a further year? The garage didn't offer a new one, simply saying they would sort it out.

#2 Saintslass

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Posted 19 November 2012 - 10:37 PM

Our Stu's car exhaust came loose, resulting in a crack. Being under warranty, he took it back to the garage for fixing which they said they would. However, they have just welded the crack and then welded it back on. From having a new exhaust, it is now a "patched" up one. The garage says this is what they normally do. If so, is our Stu in order to ask for a guarantee for a further year? The garage didn't offer a new one, simply saying they would sort it out.

I have a welded exhaust on my old banger (the front section which would have cost more than the car is worth to replace). It's lasted two years so far, while the rest of it has fallen off and been replaced with a shiny bit. It's also passed it's MOT with said welded exhaust. However, I'm not sure whether it is legitimate to weld it under guarantee. I would imagine that depends on the guarantee and what they consider to be a 'repair'. Have you got your guarantee? You have a legal right to sight of your guarantee. Has he had the work done with the supplier? If not, that could be tricky. Either way, the Citizens Advice Bureau has a guidance sheet on guarantees that looks very useful. Or there is the Trading Standards website here: http://www.tradingst...goods-sum16.cfm

Edited by Saintslass, 19 November 2012 - 10:38 PM.


#3 Saint Billinge

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Posted 20 November 2012 - 09:21 AM

I have a welded exhaust on my old banger (the front section which would have cost more than the car is worth to replace). It's lasted two years so far, while the rest of it has fallen off and been replaced with a shiny bit. It's also passed it's MOT with said welded exhaust. However, I'm not sure whether it is legitimate to weld it under guarantee. I would imagine that depends on the guarantee and what they consider to be a 'repair'. Have you got your guarantee? You have a legal right to sight of your guarantee. Has he had the work done with the supplier? If not, that could be tricky. Either way, the Citizens Advice Bureau has a guidance sheet on guarantees that looks very useful. Or there is the Trading Standards website here: http://www.tradingst...goods-sum16.cfm


The car was second-hand when bought. The RAC guy did say the exhaust had been fitted badly hence the post. The warranty was part of the new exhaust. Thanks for your reply which I will mention to our Stu.




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