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Reporting dodgy stuff or using "ignore"


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#1 ckn

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Posted 16 July 2013 - 09:34 AM

Between us over the last few months John and I have have sacks full of PMs and on-thread complaints about people ruining the forum or posting dodgy stuff yet we just don't see people hitting the report button.

 

A good example was one of the spam posts last month for the union Lions and a streaming TV service.  When I got to the thread there were over 60 views but only one single report.  What if that one person hadn't bothered?  It was at a time of day that I normally don't come on the forum so it could have sat there for a while.  Same with the rare, thankfully, porn spam we get occasionally, lots of views, no or few reports.  I'd much rather get 60 reports on a spam thread or seriously abusive comment than risk getting none at all.

 

Same with the blatant trolls on the forum.  Why reply to them calling them a troll rather than just hit report?  I accept that it's harder with the subtle trolls but then that's what "ignore" is for.  We've tried to help you by telling you how to use it (click on your name on the top right of the forum, click "manage ignore prefs" and add the person you don't like, simple as that) but we still get plenty of people telling us that they're fed up with certain posters' posting style.

 

Even if you just simply don't like someone, the persistent bitterness between some past and present supporters of one Championship club in particular takes up a lot of our time, why not use the ignore function?  That way, you can have the fun of knowing that you've got someone wasting their time thinking up and posting "clever" comments about you and they've wasted their time as you've got them on ignore.  (Just think how useful that function would be in a typical office these days)

 

So, we're wondering why you lot don't use the report or ignore functions if there are people out there who really get under your skin or if you see something seriously dodgy.  Is there anything we can do to help or persuade you to use them?  Also, any comments on the functions and why you don't use them would be gratefully appreciated to help us understand why.

 

If you don't want to say publicly then a PM to either me or John Drake would be appreciated.


Arguing with the forum trolls is like playing chess with a pigeon.  No matter how good you are, the bird will **** on the board and strut around like it won anyway


#2 ckn

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Posted 16 July 2013 - 09:38 AM

Oh, and a big thank you must go out to the hardened core of helpful people who do hit "report" when things go wrong!  It really is appreciated, even if some of the things reported do make our hearts sink.


Arguing with the forum trolls is like playing chess with a pigeon.  No matter how good you are, the bird will **** on the board and strut around like it won anyway


#3 gingerjon

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Posted 16 July 2013 - 09:39 AM

I'm reporting this thread.  It's very dull.


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#4 Wolford6

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Posted 16 July 2013 - 09:43 AM

Oh no its not. You right-on types try and kill everything.

;) :tongue:


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#5 JohnM

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Posted 16 July 2013 - 09:53 AM

Might it be helpful that when you "ignore" someone, you either don't get the option to open the post, or even better, you don't even know they have posted.

 

"reporting" someone is a little bit like "please sir..he called me names"

 

In addition, it seems OK to call say Nigel Wood a "knob jockey" with impunity, but to call another poster the same might provoke a ban ..or a threat of a ban. 



#6 Wolford6

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Posted 16 July 2013 - 10:01 AM

Now the reactionaries are objecting about knob jokes.

;) ;) :tongue:


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#7 JohnM

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Posted 16 July 2013 - 10:05 AM

I'm hardly a reactionary, though.  I do find it strange that it is acceptable to use personal insults in place of rational argumen twhen the target cannot answer back, but that it is not acceptable to use personal insults when that person CAN answer back.



#8 gingerjon

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Posted 16 July 2013 - 10:06 AM

Report many knob jockey posts?


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#9 Wolford6

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Posted 16 July 2013 - 10:07 AM

I'm a proud Welshman. I played rughy in the North of England for over thirty years and, since stopping playing, have posted regularly on the TRL Forum.

 

I want to object about not receiving anywhere near enough racist abuse.

:biggrin:


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#10 ckn

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Posted 16 July 2013 - 10:11 AM

Might it be helpful that when you "ignore" someone, you either don't get the option to open the post, or even better, you don't even know they have posted.

 

"reporting" someone is a little bit like "please sir..he called me names"

 

In addition, it seems OK to call say Nigel Wood a "knob jockey" with impunity, but to call another poster the same might provoke a ban ..or a threat of a ban. 

Hmmm.  A few clarifications there may be needed.

 

First up, I accept your point on the ignore function.

 

Second, it's disheartening that a senior member of the forum has that attitude on hitting the report button.  Surely if a post or poster deserves to be canned then it should be reported?

 

Finally, even on weeks like this one where I'm at home and off work I don't read even 1/10th of the threads and posts on this forum, that'd be a full-time job in itself.  We rely on people hitting "report" for us to see the posts that have gone over the line and we haven't read.  I dread to think of the dross and abuse that's out there on the forum that we just haven't seen because people think it's poor form to hit the report button.

 

That "knob jockey" comment was one of my moderations.  Here's an insight into how I dealt with it:  This post was not reported by anyone, I chanced across it while reading the thread quite a bit after it had been posted.  I deleted it, along with other posts quoting it.  I posted a comment on the thread explaining my actions.  I then investigated the poster of the comment, he had a clean record and hadn't come across my radar before so he got a simple warning about future conduct.  Since then, we haven't seen a repeat and have had no further complaints.  If he'd been a repeat offender then it's unlikely that he'd have stayed on the forum without at least a week long suspension.  I'm not shy about hitting that ban button...

 

We try for iceberg style moderation here, most of it goes on out of sight with warnings, suspensions and outright bans rarely being disclosed to the general forum.  That may seem like there's nothing happening to people who post dodgy stuff but there always is.  When we do break the surface with public bans or warnings it's when we've had just too much of one particular subject or type of post.


Arguing with the forum trolls is like playing chess with a pigeon.  No matter how good you are, the bird will **** on the board and strut around like it won anyway


#11 Griff9of13

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Posted 16 July 2013 - 10:24 AM

For myself I come on here for a little fun and light relief from work (if during working hours) and rarely ever see anything that gets under my skin. Even when I read something quite outrageous I tend to shrug and think to myself “what a twit” to think or say that and move on. Life’s too short to get all worked up about some words on an internet forum. Sometimes those trying their upmost to troll or wind others up I find quite entertaining (who could forget the likes of Clive Woody?) especially when they are trying soooo hard to show everyone how clever they are.
 
Don’t recall ever seeing any out and out spam post (porn etc), if I did I think I would report that.

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#12 amh

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Posted 16 July 2013 - 10:25 AM

I think it's a man thing - not wanting to dob someone in - soft lads

 

I have 'hit the button' only a few times over the years, Craig, John and prev James will know, but it is rarely because of someone getting under my skin. Mostly it's to highlight possible issues for them to look at and decide for themselves - eg court case stuff, spammers, occasionally because two people are heading for trouble


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#13 JohnM

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Posted 16 July 2013 - 10:52 AM

Hmmm.  A few clarifications there may be needed.

 

First up, I accept your point on the ignore function.

 

Second, it's disheartening that a senior member of the forum has that attitude on hitting the report button.  Surely if a post or poster deserves to be canned then it should be reported?

 

Finally, even on weeks like this one where I'm at home and off work I don't read even 1/10th of the threads and posts on this forum, that'd be a full-time job in itself.  We rely on people hitting "report" for us to see the posts that have gone over the line and we haven't read.  I dread to think of the dross and abuse that's out there on the forum that we just haven't seen because people think it's poor form to hit the report button.

 

That "knob jockey" comment was one of my moderations.  Here's an insight into how I dealt with it:  This post was not reported by anyone, I chanced across it while reading the thread quite a bit after it had been posted.  I deleted it, along with other posts quoting it.  I posted a comment on the thread explaining my actions.  I then investigated the poster of the comment, he had a clean record and hadn't come across my radar before so he got a simple warning about future conduct.  Since then, we haven't seen a repeat and have had no further complaints.  If he'd been a repeat offender then it's unlikely that he'd have stayed on the forum without at least a week long suspension.  I'm not shy about hitting that ban button...

 

We try for iceberg style moderation here, most of it goes on out of sight with warnings, suspensions and outright bans rarely being disclosed to the general forum.  That may seem like there's nothing happening to people who post dodgy stuff but there always is.  When we do break the surface with public bans or warnings it's when we've had just too much of one particular subject or type of post.

 

Second, it's disheartening ..

 

Please don't be disheartened: this is a very well run forum with hardly any visible issues, though as a mod, you may have a different experience. I was generalising and I think AMH was right when she wrote " I think it's a man thing - not wanting to dob someone in - soft lads"



#14 ckn

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Posted 16 July 2013 - 10:57 AM

Second, it's disheartening ..

 

Please don't be disheartened: this is a very well run forum with hardly any visible issues, though as a mod, you may have a different experience. I was generalising and I think AMH was right when she wrote " I think it's a man thing - not wanting to dob someone in - soft lads"

Thanks :)

 

 

To be honest, the biggest issue we have at this time is people coming to us complaining about certain posters they don't like when they know that they're posting within the T&Cs of the forum.  That's what the ignore function is for.  We do want to help with troublesome posters, or ornery sods as they may be called, but we'd be setting a dangerous precedent binning someone for just being awkward.


Arguing with the forum trolls is like playing chess with a pigeon.  No matter how good you are, the bird will **** on the board and strut around like it won anyway


#15 marklaspalmas

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Posted 16 July 2013 - 12:57 PM

I think Ive only reported one or two completely obvious trolls over the decades Ive been here. Perhaps it'd help if I did it more.

 

Ive never understood the ignore feature. Surely the thread stops making sense if the comments from the poster(s) Ive chosen to ignore are excluded?

 

Im not sure anyone bothers me badly enough to do that anyway.

 

Best advice I ever got about the whole forum business was in my younger hot-headed days. The words of wisdom came from JD I think, and were along the lines of switch off your PC,go and make a cup of tea, do something else and come back tomorrow. Sorts 99.99% of all issues.


 

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#16 ckn

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Posted 16 July 2013 - 01:05 PM

I think we have a new record for a permanent ban and post wipe.  New user joined 13:42, posted first 6 spam threads starting at 13:52, banned and threads wiped at 13:59.


Arguing with the forum trolls is like playing chess with a pigeon.  No matter how good you are, the bird will **** on the board and strut around like it won anyway


#17 tonyXIII

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Posted 16 July 2013 - 05:53 PM

I think we have a new record for a permanent ban and post wipe.  New user joined 13:42, posted first 6 spam threads starting at 13:52, banned and threads wiped at 13:59.

 

Well done, the mods!

 

I reckon you deserve a new moniker to more accurately reflect your role as guardians of the forum. How about "Pitbull" or "Gunner"?  :biggrin:


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#18 gingerjon

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Posted 16 July 2013 - 06:24 PM

I think Ive only reported one or two completely obvious trolls over the decades Ive been here. Perhaps it'd help if I did it more.

 

Ive never understood the ignore feature. Surely the thread stops making sense if the comments from the poster(s) Ive chosen to ignore are excluded?

 

Im not sure anyone bothers me badly enough to do that anyway.

 

Best advice I ever got about the whole forum business was in my younger hot-headed days. The words of wisdom came from JD I think, and were along the lines of switch off your PC,go and make a cup of tea, do something else and come back tomorrow. Sorts 99.99% of all issues.

Honestly, if you put Parksider on ignore threads make *more* sense.


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#19 marklaspalmas

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Posted 16 July 2013 - 07:51 PM

Honestly, if you put Parksider on ignore threads make *more* sense.

 

Quite. I would make an exception for that ... erm ....exceptional poster. Fortunately, my eyes tended to naturally glaze over as soon as I saw the name, so once again, job done. ;)


 

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#20 Padge

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Posted 16 July 2013 - 07:52 PM

I have only ever used report a couple of times, most things don't bother me, I think one of the reports was quite a while back for something libelous and the last one was someone just being an idiot.

 

I don't use ignore, I'm quite capable of reading someone's name and deciding if I'll bother reading their post or not.

 

I know I'm quite capable of winding up a few people with my posting style, but hey guys you've got to maintain your image. The few times I have really upset people I find an apologetic PM to them sorts things out.



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