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  1. I currently own a house that I let out, that is a residual issue from when my now wife and I bought a house together in 2008 and I relocated to where we currently live (Hebden Bridge). SInce then, we've let the house out with mixed success: some good tenants, some not so and some periods of it being empty. The current tenants missed a rental payment in May, and after discussions with them via the letting agent, we agreed to allow them to repay £50 per month in addition to the monthly rent to clear the arrears. We've received £100 of the arrears since. They didn't make a payment last month either (rent is due on 28th month), and have fobbed the agent off with unmet promises of payment every time they've been called and spoken to. Given the current financial climate, and the issues around universal credit, I'd have a level of understanding if they were financially struggling and would be prepared to work with them. What is hacking me off however is the fact that I'm having to spend a great deal of time chasing the agent up, who in turn are spending time chasing the tenant with no joy, other than broken promise after broken promise. Given the above, what would you do in my shoes? I have mortgage payments to make on the property, however I'm equally aware that having a non-paying tenant in is actually cheaper than having to fork out approx. £150 per month on council tax and utilities to heat the place if they move out...