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There used to be a thread on good customer service but I can't find it so...

We've just booked our holiday for the summer and then got our travel insurance.  Because of the wife's health and my 3-tablet hypertension we get rip-off prices and sub-standard cover from standard insurers so we go with the specialist providers.  This time it was with Free Spirit Travel Insurance.

We already know they're a good bunch following personal recommendations so I was happy to go with them.  On sign-up, there were the "can we contact you?" boxes, I ticked the email box as I don't mind getting communications from good companies I do business with. We then got a separate email from the insurance policy that double checked "Did you know you ticked the box to say we'll send you news and offers?", then saying that if it was done in error then I could either tell them or simply do nothing and they'd assume it was an error.  They'd rather have definite opt-ins than annoy customers with unwanted comms.

Now, this is how to do internet marketing properly as it makes me believe that they're really going to respect my personal data. :) It makes a noticeable difference to see that these days.

"When in deadly danger, when beset by doubt; run in little circles, wave your arms and shout"

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It is always worth celebrating, even when it is just a little thing.

There's a new Co-op that has opened up the road from me, and not only are the staff friendly, efficient and polite, but they also turn the standard Co-op piped music down so low that you can barely hear it. I'm sure some middle-management meddler will eventually turn up for a performance review and insist it is played as intrusively loud as in other branches, but shopping there is currently a real pleasure.

Let me never fall into the vulgar mistake of dreaming that I am persecuted whenever I am contradicted.
Ralph Waldo Emerson

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Thanks for the tip, CKN. Appreciated, and will certainly get a quote in due course. However, like many other providers, at first look they don't cover people travelling by motorcycles over 125cc.

One tip for people buying over the phone or complaining, ec: if you want good service, treat the person you are talking to as you would want to be treated yourself. 

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4 minutes ago, JohnM said:

One tip for people buying over the phone or complaining, ec: if you want good service, treat the person you are talking to as you would want to be treated yourself. 

And for extra karma, do it anyway. People in call centres or pretty much any other job where you have to deal with the public all day usually have to deal with some pretty rude people.

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17 minutes ago, JonM said:

And for extra karma, do it anyway. People in call centres or pretty much any other job where you have to deal with the public all day usually have to deal with some pretty rude people.

I’m even polite to “cold callers” as long as they have my details legitimately. The “I hear you’ve been in an accident” lot get instantly disconnected with no interaction. 

"When in deadly danger, when beset by doubt; run in little circles, wave your arms and shout"

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1 hour ago, JohnM said:

One tip for people buying over the phone or complaining, ec: if you want good service, treat the person you are talking to as you would want to be treated yourself. 

This is good advice.

There are a couple of companies whose helplines I have to contact at work. They are in America. They are staffed by Americans using American customer service standards. At the end of nearly every one of their very helpful and openly warm sentences, I have an overwhelming urge to ask if they're taking the mick.

Build a man a fire, and he'll be warm for a day. Set a man on fire, and he'll be warm for the rest of his life. (Terry Pratchett)

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1 hour ago, ckn said:

I’m even polite to “cold callers” as long as they have my details legitimately. The “I hear you’ve been in an accident” lot get instantly disconnected with no interaction. 

Strange, since I changed my mobile phone number in August 2018, I have not had any of those accident calls

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1 hour ago, Bleep1673 said:

Strange, since I changed my mobile phone number in August 2018, I have not had any of those accident calls

Companies often pick up mobile phone numbers from various means. This was especially so in the days before GDPR when people had to opt out rather than opt in.

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