Huddersfield Giants website

[Padge]

13 minutes ago, RP London said:

yes understand that, but is it that simple, have the fixtures been confirmed for dates? I thought it was still not 100% due to the telebox and who was on what and when therefore selling them would be an issue, yes I get the other bits 100% and the more information on that the better. 

However, bit in bold says its not about that... so what is it exactly? what is it that can tell you about the "experience" that ricky wants on there?? what do other clubs do that Huddersfield dont on this? 

 

I think the fact that he compares attendances, which seems to have nothing to do with what he is complaining about, says a lot about where he is coming from.

It's just an anti-Huddersfield rant.

[gingerjon]

27 minutes ago, Padge said:

I think the fact that he compares attendances, which seems to have nothing to do with what he is complaining about, says a lot about where he is coming from.

It's just an anti-Huddersfield rant.

Take the negative and make it positive.

What could be on club websites (and other shop windows) to make them more welcoming and more likely to convert casual interest into supporters/attenders?

[Dave T]

50 minutes ago, RP London said:

yes understand that, but is it that simple, have the fixtures been confirmed for dates? I thought it was still not 100% due to the telebox and who was on what and when therefore selling them would be an issue, yes I get the other bits 100% and the more information on that the better. 

However, bit in bold says its not about that... so what is it exactly? what is it that can tell you about the "experience" that ricky wants on there?? what do other clubs do that Huddersfield dont on this? 

 

Aye, I have no idea what their issue is to be honest simply giving my view.

But yes, the fixtures are now confirmed (subject to further tv changes obviously).

[Dave T]

8 minutes ago, gingerjon said:

Take the negative and make it positive.

What could be on club websites (and other shop windows) to make them more welcoming and more likely to convert casual interest into supporters/attenders?

Indeed. I think people are getting a bit hung up on the rant element, when there is a valid point that there is very little about going watching matches, and on a mobile device not even a link to tickets.

And this isn't just a Giants or even RL thing, plenty are bad at this kind of thing.

[Anita Bath]

11 hours ago, ricky said:

Imagine this person: a 40-ish mother of two young lads. They've come across the chance to play the sport and are interested. They've a schoolfriend whose been to a Giants game and was enthusiastic. So she's curious about perhaps taking the whole family to a game, dipping a toe into the water.

Now go to the Giants website. What information is it providing to this woman? Basically, nothing. Do Huddersfield want to sell her 4 tickets or not? It doesn't seem like they do. 

Yes I know what you mean, but I called them up, asked them what time the game kicked off and they asked me what time could I make it.

[Fevrover]

10 minutes ago, Anita Bath said:

Yes I know what you mean, but I called them up, asked them what time the game kicked off and they asked me what time could I make it.

Old ones are the best.

[RP London]

1 hour ago, Dave T said:

Aye, I have no idea what their issue is to be honest simply giving my view.

But yes, the fixtures are now confirmed (subject to further tv changes obviously).

I've found a few sports/teams really difficult to navigate to buy what should be quite simple and it always irritates me. This sort of thing should be really easy and is the minimum I would expect from a website if i were to commission one for a sports club. Find the shop and the ticket office in one click. 

I'm genuinely intrigued by other thoughts though as websites tend to give you club news basic "about us" and history etc IF they host full on family days etc then you could have that split out but not sure many do do that.. 

[RP London]

1 hour ago, gingerjon said:

Take the negative and make it positive.

What could be on club websites (and other shop windows) to make them more welcoming and more likely to convert casual interest into supporters/attenders?

It would be things like videos of the fans, of the kids going to matches, the "fun" elements that people can have, the idea its a "day out" etc.. however, that would mean you'd have to be doing that first.. and perhaps thats what instagram and TikTok are for really rather than the website? (not that its hard to link everything together)

[wroteforluck87]

5 hours ago, daz39 said:

We wish they did!!!

The open 3, including the 'away end' even when there's only a couple of hundred.

My mistake.. can't for the life of me understand why they'd open three without the demand 

[daz39]

8 hours ago, Dave T said:

I think it would be easy to be really clear on what the current status is. All clubs now have fixtures, and they should be listed in the ticket section with the button set to "Buy now, not available, sold out etc".

I think a system which allows you to set an alert for when the tickets go on sale would be useful, as well as a useful data capture tool. 

And I always think a customer guide - i.e. prices, how to buy etc. is useful.

And I do find it bizarre that the Giants site does remove the ticket link from the mobile site. That's a basic.

It isn't removed as such it just isn't needed at the moment as there is a link for Season Cards which is what we are selling at the moment.

If they had a link and it had nothing on it folk would then moan about that too....

[gingerjon]

Just now, daz39 said:

It isn't removed as such it just isn't needed at the moment as there is a link for Season Cards which is what we are selling at the moment.

If they had a link and it had nothing on it folk would then moan about that too....

The words “Single game tickets will be on sale from …” is all you need.

[daz39]

1 minute ago, gingerjon said:

The words “Single game tickets will be on sale from …” is all you need.

Possibly and i would agreee BUT the OP has stated it isn't about that so it's an irrevelant topic, what i want to know is what does the OP want to know?

Is it such an issue that he won't tell us what he cannot find? it's all very weird if you ask me, i'm pretty sure i could answer or give him any info he needed if only he'd let us in on it.

[Dave T]

3 hours ago, daz39 said:

It isn't removed as such it just isn't needed at the moment as there is a link for Season Cards which is what we are selling at the moment.

If they had a link and it had nothing on it folk would then moan about that too....

Edit

Edited December 18, 2024 by Dave T

[Dave T]

3 hours ago, daz39 said:

It isn't removed as such it just isn't needed at the moment as there is a link for Season Cards which is what we are selling at the moment.

If they had a link and it had nothing on it folk would then moan about that too....

No. You are simply wrong. 

It's a digital incompetence issue.

[daz39]

20 minutes ago, Dave T said:

No. You are simply wrong. 

It's a digital incompetence issue.

Why have a link selling tickets when there are no tickets to be sold yet?

[tiffers]

For what it's worth, I went to the final Hudds game of the season and had zero issue buying tickets about a week before the game on a mobile device.

Considering how much stick they get on here I was actually pleasantly surprised with the atmosphere having never attended a giants home match from the home end before.

Their email marketing to me since has been decent, especially considering I'm not a Hudds fan and as such haven't paid an awful lot of attention to it, but it's regular and topical without being totally overbearing.

Edited December 18, 2024 by tiffers

[DI Keith Fowler]

Respectfully who's going to use the site to buy tickets? The only person in the area with the wherewithal to get tickets online is probably the bloke who designed the site*.

 

 

*Nothing against Huddersfield it's a insert Town A name gag. 

 

[Archie Gordon]

Huddersfield's web site is still better than the RFL's. Just went to check out the CC R1 fixtures ... there are none.

[daz39]

13 hours ago, tiffers said:

For what it's worth, I went to the final Hudds game of the season and had zero issue buying tickets about a week before the game on a mobile device.

Considering how much stick they get on here I was actually pleasantly surprised with the atmosphere having never attended a giants home match from the home end before.

Their email marketing to me since has been decent, especially considering I'm not a Hudds fan and as such haven't paid an awful lot of attention to it, but it's regular and topical without being totally overbearing.

I've said for years we don't have the biggest fanbase but we do have a noisy, passionate one.

We employ about 20 backroom staff in total compared to over 100 at the biggest clubs so we are getting better at what we can and do do, the people we have work extremely hard despite constant critisicm from our fans and others.

The perception of Huddersfield being ###### at everything is quite long in the tooth now, a lot of people change their perceived perception when actually having some engagement in our club.

Others continue to have a dig on Social Media and forums with no apparent purpose, as with this thread.

[tiffers]

31 minutes ago, daz39 said:

I've said for years we don't have the biggest fanbase but we do have a noisy, passionate one.

We employ about 20 backroom staff in total compared to over 100 at the biggest clubs so we are getting better at what we can and do do, the people we have work extremely hard despite constant critisicm from our fans and others.

The perception of Huddersfield being ###### at everything is quite long in the tooth now, a lot of people change their perceived perception when actually having some engagement in our club.

Others continue to have a dig on Social Media and forums with no apparent purpose, as with this thread.

@daz39 from what I saw, they were doing a lot of things right. Lots of kids there, clearly engaging with the community.

I think the digital experiences were easy to navigate and the physical experience in the ground was great. I had two others with me who had never experienced SL before and both said they had a really good evening and would go again (if we didnt live a million miles away!).

For me the question is more of how do Hudds get more in, rather than the quality of the experience (online or physical). As you say, easier to do this if you have more staff and resources to throw at it. A bit of a catch-22 with long term investment in brand building vs. short-term income from the existing fanbase.

It's easy for folk to throw accusations with little or no suggestion of how to improve/pointing out what has worked well.

[daz39]

1 hour ago, tiffers said:

@daz39 from what I saw, they were doing a lot of things right. Lots of kids there, clearly engaging with the community.

I think the digital experiences were easy to navigate and the physical experience in the ground was great. I had two others with me who had never experienced SL before and both said they had a really good evening and would go again (if we didnt live a million miles away!).

For me the question is more of how do Hudds get more in, rather than the quality of the experience (online or physical). As you say, easier to do this if you have more staff and resources to throw at it. A bit of a catch-22 with long term investment in brand building vs. short-term income from the existing fanbase.

It's easy for folk to throw accusations with little or no suggestion of how to improve/pointing out what has worked well.

That's a question the whole club has been asking for 20+ years despite trying everything, unfortunately nothing has worked so far.

[The Masked Poster]

11 minutes ago, daz39 said:

That's a question the whole club has been asking for 20+ years despite trying everything, unfortunately nothing has worked so far.

But it did work circa 2010/11? They won the LLS and got to the CC final. I remember them getting 10K (possibly more) against Leeds and a few other respectable attendances. Maybe the question is, what did they stop doing??

[daz39]

10 minutes ago, The Masked Poster said:

But it did work circa 2010/11? They won the LLS and got to the CC final. I remember them getting 10K (possibly more) against Leeds and a few other respectable attendances. Maybe the question is, what did they stop doing??

We have had the occasional big attendance, we won the LLS in 2013 and our crowds have gone down every year since, we didn't stop doing anything, we just didn't kick on on the field really which meant finances and crowds suffered.

[The Masked Poster]

4 minutes ago, daz39 said:

We have had the occasional big attendance, we won the LLS in 2013 and our crowds have gone down every year since, we didn't stop doing anything, we just didn't kick on on the field really which meant finances and crowds suffered.

But the point is you DID get people to attend, why they didn't feel like returning is a separate issue.(And on field success is just a factor in that, not the only one) Maybe the club could have worked on that instead of thinking it was as inevitable as the rain. I don't know but I do know that people did attend in reasonable numbers at one point, which is what you were saying couldn't happen. 

Edited December 19, 2024 by The Masked Poster

[gingerjon]

25 minutes ago, daz39 said:

We have had the occasional big attendance, we won the LLS in 2013 and our crowds have gone down every year since, we didn't stop doing anything, we just didn't kick on on the field really which meant finances and crowds suffered.

Huddersfield Town becoming a Championship/Premiership team after a long time lower down have anything to do with it?